D. B. N. Murthy <br/><br/>
Managing Quality  A Practical Guide to Customer Satisfaction 

 - New Dehli  Response Books- New Delhi  1999 
 - 226 p       
<br/><br/>
<br/><br/><label>ISBN: </label>0761993061 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management/ Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.4013  MUM  /