S. Balachandran <br/><br/>
Customer- driven services management   

 - 2nd Ed.                                            
 - New Dehli  Response Books- New Delhi  2006 
 - 304 p.       
<br/><br/>
<br/><br/><label>ISBN: </label>0761932550 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - India - management
<br/><br/><label>Dewey Class. No.: </label>658 . 8120954  BAC  /