TY - BOOK AU - Gopal K. Kanji; Mike Asher AU - , TI - 100 methods for total quality management SN - 8170365716 U1 - 658 . 4013 KAM PY - 1996/// CY - New Dehli PB - Response Books- New Delhi KW - Total quality management N1 - Manag- BBA ER -