TY - BOOK AU - Ray Poynter AU - , TI - The Handbook of Online and Social Media Research: Tools and Techniques for Market Researchers SN - 9780470710401 U1 - 658.8 PY - 2010/// CY - West Sussex PB - John Wiley & Sons KW - Marketing Research/ Social Media/ Internet Searching N1 - Includes Bibliographical References and Index; Mark- BBA ER -