TY  - BOOK
AU  - Harvey Thompson
AU  - ,
TI  - Who Stole My Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty
SN  - 8129708043
U1  - 658.8343  THW 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Customer loyalty/Customer Relations/ Customer safisfaction
N1  - Includes Index; Mark- BBA
ER  -