TY  - BOOK
AU  - D. B. N. Murthy
AU  - ,
TI  - Managing Quality: A Practical Guide to Customer Satisfaction
SN  - 0761993061
U1  - 658.4013  MUM 
PY  - 1999///
CY  - New Dehli
PB  - Response Books- New Delhi
KW  - Total quality management/ Consumer satisfaction
N1  - Manag- BBA
ER  -