TY  - BOOK
AU  - John Bank
AU  - ,
TI  - The essence of total quality management
SN  - 8120309030
U1  - 658 . 4013   BAE 
PY  - 1992///
CY  - NULL
PB  - Prentice Hall of India
KW  - Total Quality Management  /  Management
N1  - Manag- BBA
ER  -