TY  - BOOK
AU  - S. Balachandran
AU  - ,
TI  - Customer- driven services management
SN  - 0761932550
U1  - 658 . 8120954  BAC 
PY  - 2006///
CY  - New Dehli
PB  - Response Books- New Delhi
KW  - Customer services - India - management
N1  - Manag- BBA
ER  -