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	1.		Managing Quality A Practical Guide to Customer Satisfaction by D. B. N. Murthy Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Dehli Response Books- New Delhi 1999 Availability: Items available for loan: ULAB Library (1)Call number: 658.4013 MUM. Place hold Add to cart (remove)
	2.		Lessons in six sigma 72 must-know truths for managers by debashis Sarkar Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Dehli Response Books- New Delhi 2004 Availability: Items available for loan: ULAB Library (1)Call number: 658 . 4013 SAL. Place hold Add to cart (remove)
	3.		100 methods for total quality management by Gopal K. Kanji; Mike Asher Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Dehli Response Books- New Delhi 1996 Availability: Items available for loan: ULAB Library (1)Call number: 658 . 4013 KAM. Place hold Add to cart (remove)

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