Services Marketing: integrating customer focus across the firm / by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit

Contributor(s): Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, AjayMaterial type: TextTextPublication details: Chennai, India: McGraw Hill Education, c2019 [2022]Edition: 7th edDescription: xxxvi, 582 p. : ill. ; 24 cmISBN: 9789353160777; 9353160774Subject(s): Marketing | Service Marketing | Consumer Services | BBA | Business AdministrationDDC classification: 658.8
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Item type Current library Call number Copy number Status Date due Barcode Item holds
BOOK BOOK ULAB Library
658.8 SEV (Browse shelf (Opens below)) 1 Checked out to Kaniz Fatema (211011119) 28/04/2024 21051
Total holds: 0

Includes Bibliographical References & Index.

BBA

424018

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